Operations at ELET are Now Virtual

Updated: March 17, 2020

At Elder Law of East Tennessee, we have been closely following news about the Coronavirus (COVID-19) and planning for the unknown – just as we do for all of our clients on a daily basis.

We are fully operational utilizing virtual software to continue to provide the service you have come to know and trust.  

We are now encouraging appointments to be made by video or phone conference. Emma Parrott is ready to assist you with scheduling your preferred virtual format. Please know both options are user-friendly.

All document pickup and drop-off is now curbside for your safety and convenience. Please call the office upon arrival and a team member will meet you at your car. Call 865-951-2410.

We recognize that our primary clientele are those most vulnerable to this virus, and we are taking precautions to protect their safety. This includes frequent use of hand sanitizer, frequent disinfecting of office common spaces, signage reminding those with any flu-like symptoms to reschedule appointments, and encouraging staff to work from home to minimize exposure. As always, we are requiring employees to stay home for as long as needed if they are sick. We continue to monitor the situation and prepare for a range of possibilities.

While operating our main office with limited staff, and in case of closure or quarantine, all staff are prepared to continue working for you from home. Our staff will have access to clients’ documents and systems used to communicate, including remote access to their direct ELET phone line. Attorneys can conduct consultations and meetings by phone or video conference. Physical papers and mail may be a challenge in the case of a complete closure, but we will be able to email, fax, etc., as usual.

We know many of you are reasonably concerned about your elder loved ones in residential care facilities.  Our Care Coordinators are aware of the growing number of facilities increasing visitor restrictions in order to protect their vulnerable residents. Some are refusing all visitors, while others are performing screenings upon entry. We will continue to advocate for our clients with care providers and facilities, but our usual visits may be interrupted due to infection control measures or in the event of a quarantine. We encourage concerned family members to reach out to their Care Coordinator to discuss contingency plans in case community programs or caregiver services are cancelled.

In this time, we want to reassure you that we remain committed to helping our families and clients. Stay safe and follow the CDC’s recommendations:  wash your hands frequently for at least 20 seconds; avoid physical contact such as shaking hands; avoid touching your face; and whenever possible, keep about six feet of distance from others to avoid spreading germs. Our team is taking the same precautions. 

We will get through this together.

 

 

 

 

 

 

 

 

 

 

 


Click the button below for a full list of resources, including helpful links, information about designated shopping times for seniors, and delivery services.

Additional Information from the CDC (Center for Disease Control):