MALINDA JOSHI

MalindaSystems Manager

Malinda Joshi works behind the scenes at Elder Law of East Tennessee to maximize efficiency and ensure clients receive the best possible service in a timely manner.  She administrates ELET’s case management software, investigates IT solutions to streamline workflow, and develops office procedures.  She also writes content for the ELET website and assists in developing marketing strategies and materials.  Since 2011 Malinda has adapted to diverse roles as different needs within the firm have arisen and has handled projects such as graphic and interior design, event planning, newsletter and presentation writing, and overhauling filing systems.  She also works in the reception room greeting clients and assisting with the paper traffic flow in the office.

Education:

Maryville College, Writing and Communication, summa cum laude, 2010

What is the problem you are best at solving for your clients?

As our website manager, I help to simplify our clients’ and potential clients’ pathways to the online information and documents they need, and through our newsletter, blog, and social media I keep our clients and professional contacts informed about legal and care issues of interest.

What excites you about your work and the contribution you make to the ELET team?

I am a problem-solver, fixer, and organizer.  I love helping to develop systems that streamline our team’s workflow and help us to deliver quality services to our clients as quickly as possible.

What do you love most about ELET?

Everyone working at ELET is genuinely dedicated to helping people and getting the best possible results for our clients.  Working at ELET gives me the opportunity to be part of a team providing services which dramatically improve people’s day-to-day lives.

Where can we find you when you’re not working?

I spend most of my free time crafting and walking around the Market Square area with my husband.

Fun fact:

I painted some of the art works on display in the ELET office.