Kristi Coleman

Public Benefits Assistant

As the Public Benefits Assistant at ELET, Kristi does the important leg work required to assemble and submit claims for TennCare and VA benefits.  She communicates with agency representatives about needed documentation; educates and assists clients through the process of gathering that information; submits requests to financial institutions and other entities on behalf of clients; and assembles fully-developed claims that prove her clients’ eligibility for benefits. Kristi’s background with Douglas-Cherokee Economic Authority and the Highlander Center is a testament to her passion for social justice and community-building.  She brings that passion with her to ELET, where it drives her to help clients and their loved ones get the benefits they need to help pay for long-term care.


Tusculum College, M.A. in Organizational Training & Education, 2010

What is the problem you are best at solving for your clients?

An application for benefits requires a tremendous amount of documentation.  The families who come to us are often in crisis and don’t know how to begin assembling all the information they need.  I am great at researching and gathering hard-to-find information to complete their applications and help them get the benefits they need.

What excites you about your work and the contribution you make to the ELET team?

I am excited about being part of a whole team dedicated to making sure that people are taken care of and not taken advantage of.

What do you love most about ELET?

I love that the staff meets on a weekly basis to review each case that the firm has so that everyone stays up-to-date on the progress of each file.  It keeps us all connected and allows us to collaborate and support each other in the common mission of getting good results for our clients.

Where can we find you when you’re not working?

When I’m not working, you will find me doing things around my house to make it feel warm and inviting.

Fun fact:  

I really like watching true crime stories or movies that are based on actual events. Then, I like to research the real people to see if the move is accurate.