Charles wears many hats at ELET, ranging from customer service in the front office to technical support with devices and systems. As the Executive Assistant, he works directly for Practice Manager Malinda Joshi, assisting with client billing, liaising with vendors, and tracking firm metrics. He helps implement strategies for office organization, sets up equipment for new employees, and assists with special projects ranging from marketing initiatives to building and grounds improvements. Charles also assists in the front office on a daily basis, greeting clients and answering and directing calls to the appropriate team member. He joined ELET in 2019, coming from a position in a small business in which he also worked in several diverse roles. His adaptability, technical mind, and enthusiasm for supporting his coworkers make him an important asset to the ELET team.
BA in Developmental Psychology, University of Tennessee, 2007
What is the problem you are best at solving?
I work behind the scenes to keep our office running smoothly. When a coworker has an equipment or software-based mishap, I’m there to fix it so they can continue serving our clients without interruption.
What excites you about your work and the contribution you make to the ELET team?
Every day is different and challenging; there is never a dull moment! I’m so excited to be learning our many different systems and to be able to help keep our team running at its fullest potential.
What do you love most about ELET?
I love the team and collaborative environment!
Where can we find you when you’re not working?
I’m either in the workshop at Knox Makers or catching up on my Netflix queue.
I attempt to play various musical instruments and sang in choruses throughout college.