ALICIA CARTER

Receptionist

When clients call Elder Law of East Tennessee or visit our office, Alicia is the first person they speak with.  She is the captain of the ELET communications hub, ensuring that callers and clients are quickly directed to the appropriate team member.  Alicia greets visitors with enthusiasm and warmth, and she is genuinely dedicated to meeting their needs and making them comfortable during their visit.  In addition to receiving visitors and directing calls, she also accepts documents that are dropped off at our office, efficiently processes massive amounts of paperwork, organizes client files, assists attorneys with communications, and handles scheduling of followup appointments.  Her ability to multitask while providing excellent hospitality makes her a valuable asset to the ELET team and to our clients.

Education:

University of Tennessee College of Social Work, BS in Social Work, 2016

What is the problem you are best at solving for your clients?

I have a very energetic and helpful personality, so when clients come into the office, I enjoy talking with them and helping them to feel at ease. I always want to make sure they are taken care of and leave our office feeling like their situation is under control. If someone has questions I am unable to answer, I will find the right team member to help them.

What excites you about your work and the contribution you make to the ELET team?

At ELET I feel genuinely appreciated and part of the team. I have opportunities every day to contribute to the success of clients’ cases and to communicate with people to make sure their needs are met. I love our collaborative approach to helping others:  everyone pitches in to make sure the work flows as smoothly as possible and to get the best possible results for our clients.

What do you love most about ELET?

The ELET office radiates positivity, and it is an inspiring and enjoyable work environment that I am thrilled to be a part of. Instead of tearing each other down, we build each other up. No one at ELET has ever made me feel foolish or embarrassed for being my extroverted, happy-go-lucky self. Everyone’s ideas and input are appreciated and considered instead of being tossed aside. Questions are encouraged, and I have opportunities to learn new skills. The support I get from these amazing women inspires me and drives me to be a better team member.

Where can we find you when you’re not working?

I hold my personal relationships in very high regard, so when I am not working I am typically spending time with family or friends. I make it a point to see my parents and sister at least once a week. I previously worked at a preschool, so I spend a lot of time babysitting and spending time with kids. Also, my dog is amazing, and he and I spend a lot of time playing outside and cuddling at night.

Fun fact:

I love to travel and meet new people. My dream is to one day move to Israel and travel the world from there. I think there is something beautiful and exciting about traveling that awakens part of my heart. I have fallen in love with so many moments during my travels, and I wouldn’t trade those moments for anything. My goal is to make one friend in every country that I visit.